As of November 7, 2017, the City of Pleasanton has received payments from the Post Office for the September billing cycle that were due on October 10th. As part of the City’s normal operating procedure, payments received with appropriate post marks will have credits issued for any late or reconnect fees charged for that cycle. These credits will be issued on the December bill.
The City normally receives between 100-125 disconnects monthly and due to this postal service error, there were approximately 150 disconnects.
At this time the Post Office has not offered an explanation as to why this mail was delayed other than 1st Class Mail is not guaranteed.
The City does offer more reliable methods of payments such as city bank drafts and online bill pay on the City’s website. If you would like more information on these services please call us at (830) 569-3867.
As a reminder, by ordinance, utility bill payments are due by the 10th of each month. If you receive a late notice from the City, please do not hesitate to call and verify that payment was received. If no payment is received by the 25th of the month, you will be disconnected on the 26th. For more information on this ordinance please visit http://library.amlegal.com/nxt/gateway.dll/Texas/pleasanton_tx/cityofpleasantoncodeofordinances?f=templates$fn=default.htm$3.0$vid=amlegal:pleasanton_tx