Report an Issue: 311

Our 311 service lets citizens be the eyes and ears of our community!

Your help makes a significant difference. Thank you for being proactive partners in this endeavor!

Report A Problem:
To report a problem, click the appropriate links below, or scroll down to the drop-down menu to select your issue and file a report.

Street Light Outages
Traffic Signals
Guard Rails

Report a Power Outage:
Power outages are reported via AEP or Karnes Electric (depending on your location in the city). Please report your power outage to the relevant power company:

Karnes Electric

Other Issues:
To report all other issues, kindly follow these steps:

1. Use the drop-down menu provided below to select the appropriate category that matches the nature of the problem.
2. Once you've chosen the category, provide specific and accurate details about the location of the issue. Include landmarks, nearby streets, or any other identifying information to ensure prompt service.
3. Add a brief but clear description of the problem, highlighting any pertinent information that could assist our team in resolving it effectively.
4. Double-check all the information you've provided to ensure accuracy.
5. Hit the submit button, and your report will be forwarded to our dedicated team for immediate attention.

Thank you for your proactive involvement in maintaining our community's well-being. Together, we can create a better and more pleasant living environment for everyone.