Recent Contract Work and High-Speed Internet Installation

Re: Recent Contract Work and High-Speed Internet Installation

We understand that recent contract work around the city, particularly the installation of high-speed internet conduits, has raised concerns among residents. We appreciate your patience and wish to provide you with detailed information to address any apprehensions or questions you may have.

Here are some key points regarding the ongoing installation:

1. **Nature of the Work**: Rise Broad Band is presently engaged in the installation of 1 ½ inch conduits, two feet deep underground, to enhance high-speed internet services across the city.

2. **Contractors Involved**: The installation is being carried out by three reputable contractors:
A. RL Shelley Amberscapes
B. L&B Underground Service

3. **City-Wide Reach**: This endeavor is city-wide in scope, aiming to benefit all residents.

4. **Anticipated Completion**: We anticipate that the work will be completed by the end of November 2023.

5. **Handling of Damages**: Please note, in the event of any issues related to water and/or sewer arising due to contractor activities, please be assured that the City is committed to prompt resolution. We will notify the main contractor of any damages and the specifics thereof. If the damages are attributed to the contractor, they will swiftly address the situation and carry out repairs.

6. **Contact Information**:
- During regular working hours (6 am – 4 pm or 7:30 am – 5:30 pm, Monday through Friday), please contact Public Works at (830) 569-3155 or City Hall at (830) 569-3867.
- For after-hours, weekends, and holidays, kindly reach out to the Pleasanton Police Department at (830) 569-3869. They will promptly connect with the Public Works On-Call personnel.

7. **Safety Precautions**: We strongly advise against attempting any repairs on your own. The City is equipped to assess damages and mobilize the necessary personnel to resolve issues promptly and efficiently.

We want to emphasize that the work being conducted by the aforementioned contractors is not reflective of the City of Pleasanton. However, we are fully committed to ensuring that any challenges are addressed swiftly and in accordance with our high standards.

Your understanding and cooperation during this process is greatly appreciated. We are confident that the installation of high-speed internet will significantly enhance the quality of life for all residents, but we want to ensure your property is protected and citizens are getting their issues resolved in the meantime.

Should you have any further questions or concerns, please do not hesitate to reach out to us.